Greetings from the Fox!
Thank you for your interest in supporting Fox business! Here are a few recent updates you will need to know before you purchase any items, and well as answers to FAQs.
Fox, there’s a BIG issue with the postal service these days...how do you deal with it for shipping concerns?
With the pandemic dying down a bit each day, USPS shipping is going back into some form of order but still as it's challenges. That being said, a few adjustments have been made to accommodate customers for shipping issues:
a. ALL SHIPPING IS PRIORITY. Shipping options have changed to accomodate priority shipping for both local and international orders. Priority mail is the ONLY shipping I do. Please keep in mind that during cycles where USPS is experiencing shipping delays, the store will not be responsible for refunding packages that are shipped via priority mail. You can recieve up to 300$ insurance on priority mail from the post office if disputed through USPS with the tracking.
b. If you are a purchaser from the UK, you will need to provide the address of a US/international drop buddy to secure your purchase due to the new laws involving VAT increase. Customers from the UK may also use a proxy or mail forwarder from the US to hold their packages. if you purchase items without these accomodations, the shop will hold your order for 1 week until proper accomodations are required and emailed to us. Failure to do so will result in a full refund from the purchase and your item(s) will go back up for sale.
c. This store DOES NOT DO COMBINED SHIPPING due to the amount of orders we receive monthly. It’s a lot for us to handle. We apologize for any inconvenience this may cause.
2) I as well as my friends Justin (also known as Thalamus), Fudgey(Dani) and Serena (also known as theredusagi_) will be monitoring each drop and shipment from this store. If you don’t hear from me you will most likely hear from them for inquiries. Please use: [email protected] for mailing us any questions or concerns for the store.
3) If you are moving and are in need of an address change, please provide the new address and your order confirmation number to [email protected] before I announce that I am shipping things on instagram @graffoxx.
I just purchased an item from a recent sale or drop that was PREORDER. When should I expect it?
I can give you a guestimate. Usually pin orders take from 1-3 full months to fulfill by the manufacturers depending on details, size and quantity. They would then take anywhere between 1-2 weeks with delay normally before they get to me, or Justin. THEN, we have to grade them, so that can take about 3-5 days (because we all work essential day jobs) before we start creating labels to ship the items and order pickups. These things take time but we do our best to send your precious grail off as fast as we can. We appreciate your patience in this matter. :)
we don’t use BigCartel to make labels, we use Pirateship.com. So if you are looking for shipping confirmation, look for an email from Pirateship! *** Please refer to the first question of this FAQ to see how we handle shipping issues :)
Recently you mentioned on your instagram page that you are a "loose grader." What exactly does that mean in terms of what my order may look like?
Fantastic question. Let me break it down.
GRADING POLICY/PRE ORDERS
o Please understand that pins are not ever perfect.
o When I do open preorders A grades are not expected. They can range between A and B. They may have small stray specs, very tiny indents hardly visible unless you are looking for them.
o If a pin is soft enamel epoxy it will have a flaw rater higher than hard enamel. A grade is equivalent to B grade.
Please keep this in mind. If you purchase from this shop please be aware that you are really paying for the artwork, not so much the pristineness of a pin. This shop will sell A grades and B grades only during presale. You are agreeing to possibly recieve these if you make purchases from the store.
b. That being said, the shop wll never sell you a mangeled pin beyond belief. If you accidently recieve a C grade you will either get a replacement or be refunded according to pin specs if no replacements exist.
Okay so in an event something comes up, or I no longer want the pins or am not satisfied...policies? (see below)
For any pin purchased you are not allowed to resale the pin until after 30 days of receiving your order. Once this time has passed, you are allowed to resale the pin at reasonable price. What does that mean? If I pin cost idk, 40$ and you sell it at 400$...thats just not okay. Lets provide some numbers for clarity:
10-20$ OG Price----> 40$ max resale
40- 60$ OG price----> 80$ max resale
$70-100+ OG price----> 200$ max resale
If found you have violated these rules rather before the time frame or selling double+ the price, without consulting with me via email if your situation is dire or so-- you will be banned from my store. We have to be fair. In the beginning things were lax, but now scalping is getting rediculous.
Auctions- if you choose to auction a pin for what ever reason, it must start at the pin's normal sale price. Be upfront about the grade of the pin. Tag me in each auction @graffoxx. You are not allowed to auction the pin until after 30 days of receiving your order.
***Do I also adhere to these as the maker and artist? I'm reasonable. Think about it, I'm the artist. I have rights to some wiggle room, but nothing outrageous like scalper level. Likewise for Justin and Serena who work with me. We have some wiggle room liberties.
You have approximately 3 weeks after any preorder to cancel an order and get a full refund. After this, the pins will be in production, if you request a refund while design is in production, it will only be partial according to specs of the pin.
The cut off time for asking for partial refunds is 2 weeks after pins have been receieved.
For XL pin pre-order, there is a limit of 1 per LE variant.
For OPEN preorder if any (norma1 or XL pin), each customer is allowed up to 3 pins unless specified in pin description.
Bit of advice, don't offer up a pin to someone for trade if you do not have it in hand yet. It's just not good practice.
Okay awesome! Let's say I like to plan for your pin drops? Do you have a calendar system I can refer to or..?
Great question! I’m terrible at planning stuff so my calender has been out of commission for a while. This summer is very hecticc, as I am working on a manga-so lots of productivity might be slowed due to this.
Many of my drops can be SPONTANEOUS to say the least, so we’ll do our best to work around it. Drop announcements and posts will most likely be posted on my Instagram account @graffoxx. PLEASE CHECK THE STORIES FOR COUNTDOWNS, those are helpful.
I know you are an artist and I am looking for a design...Commissions?
Ah. Hehe...well talk later. Like later later...cuz I’m sowwy I am SWAMPED *headdesk* This section will be updated when I open commissions with proper rates.
Okay then. Collaborations?
Please email [email protected] for professional inquiries or business collaborations ONLY. I cannot guarantee I’ll get to everyone, or agree to everyone, but I will consider some proposals.
THATS ALL FOLKS! HAPPY SHOPPING! MUCH GRACI FROM FOXI!